Frequently Asked Questions

  • Final Package Information
       
    Your final package will be sent by standard USPS mail approximately 2 weeks prior to your departure date. If we are handling your visa to China, your passport will be sent back at the same time as your final package. However, instead of mailing it by standard mail, it will be sent by Federal Express 2-day service (not including weekends) approximately 2 weeks prior to your departure date. If you supplied us with an email address, an email with your FedEx tracking number will be sent to you (by FedEx) as soon as the package leaves our office. All flights are e-ticketed, so you will not receive any paper tickets. If you have a connecting flight (either on your own or booked by us), a “Passenger Receipt” that looks like a paper ticket will be sent with your final package. This receipt is just for your records and not intended for use of travel. Please keep the receipt in a safe place. If you are departing directly out of JFK to China, you will also receive this receipt with your final package. If you live in the Bay Area and do not have any flights to SFO, this receipt will be hand delivered to you by our representative meeting you at the Air China check-in counter.
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