Terms & Conditions

  • Cancellation Policy
       

    All cancellations must be submitted in writing, which may be done in one of the following forms:

    • Email: Submit an email via our website: www.chinafocustravel.com/contact. Select "Cancellation" as your subject title. Include name(s), tour departure date, and a brief explanation for canceling.
    • Fax: 1.415.788.8665.
    • Postal Mail: China Focus, 870 Market Street, Suite 1215, San Francisco, CA 94102-2907.
                                         

      Upon receipt of your written cancellation notice, the non-refundable penalty will apply as follows:

      Days Prior to Tour Departure Date

      Penalty Applied Per Person

      50+ days prior to departure

      $100 per person

      30-49 days prior to departure

      $400 per person

      10-29 days prior to departure

      50% of tour fare per person

      Less than 10 days prior to departure

      100% of tour fare per person

       

      If your cancellation affects the price of your roommate, such as forcing them to pay a single supplement, we will deduct this amount from your refund on top of your own cancellation penalty. If you have not yet paid in full for your tour, you are responsible to send in the difference to cover your roommate's single supplement. Don't forget that if your visa to China has already been obtained, the visa processing fee is 100% non-refundable.

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