Frequently Asked Questions

  • What is your normal group size?
       
    On average, there are 10-25 people per group. The size may be larger or smaller than the average number depending on the time of year you travel plus the tour you decide to join.
  • When is the best time, weather-wise, to travel to China?
       
    China has humid summers and cold, dry winters. Therefore, the best months are April and May, during the Spring as well as September and October during the Fall.
  • What type of clothing should I pack for my trip?
       
    Anything that is casual and comfortable to you along with a good pair of walking shoes. Jeans, shorts, short sleeves and sleeveless shirts are permissible. The sidewalks and walkways are paved with stones so a good heal cushion will be helpful. There are no dressy occasions during any given tour, so use your best judgment to pack the proper attire because there is also no dress code for any of the evening shows or sites visited. To better prepare yourself, check on current weather reports a few days prior to departure since weather conditions tend to fluctuate. For your convenience, we have provided a link of China's current weather.
  • Is there a restroom on the bus?
       
    No, there is not.  However, on a majority of our tours, you are not on the bus for a prolonged period of time (normally an hour or less).  If possible, bus drivers are generally good about pulling over for emergencies.  Meaning if you're not currently on the highway or stuck in traffic since it's not possible to gain access to any nearby restrooms.
  • When will I receive my final package (finalized itinerary, hotel info, tour badge, luggage tags, tickets, etc.)?
       
    Your final package will be sent out by standard mail approximately 2 weeks prior to your departure date.  If we are handling the visa to China to China for you, your passport will be sent back at the same time as your final package.  However, instead of mailing it by standard mail, it will be sent by 2-day Federal Express approximately 2 weeks prior to your departure date.  If you supplied us with an email address, an email with your FedEx tracking number will be sent to you as soon as the package leaves our office.  If you made your own arrangements to meet the group at the San Francisco (SFO) airport, there will NOT be any airline tickets included with your final package because they will be given to you in person at the SFO airport.  If China Focus booked your connecting flight to SFO, all airline tickets EXCEPT for certain domestic flights within China, which will be issued and given to you by your guide in China.  These flights (if any) will be bolded and underlined in the finalized tour itinerary.
  • Do I need any inoculations prior to departing for China?
       
    No, there are no shots mandatory to travel in China; however, we recommend Hepatitis A & B plus to update your routine shots such as, measles/mumps/rubella (MMR) vaccine, diphtheria/pertussis/tetanus (DPT) vaccine, etc. We also suggest for you to visit your doctor since everyone's health varies and some individuals require special medical attention.
  • What restrictions are there for bringing my prescription medication and/or vitamins to China?
       
    It's best to keep your prescription medication in its original bottle. If you decide to consolidate them into one pillbox, you must bring written documentation stating what type of drug it is and what it is used for. As for vitamins, you may peel off the label on the bottle as your documentation.
  • If I choose to purchase travel insurance and wish to use Travelex, how do I sign up with them?
       
    In order to be covered for pre-existing conditions with Travelex, you must sign up within 21 days of your initial deposit date (the day we receive your deposit in our office, which is the same as "Date Issued" located in the upper right hand corner of your invoice). If you do not have any pre-existing conditions, you may purchase insurance at any time prior to your trip departure date. You may call Travelex Insurance at 1.800.228.9792 for more information or enroll online at www.travelexinsurance.com . Location Number: 05-8020. Agent Code: Name of travel agent who helped you (if any). Leave tour operator section blank because the location number will automatically locate our company.
  • How are seats assigned on Air China?
       
    Seating assignments are done upon check-in only (Air China’s policy).  However, if you have a medical condition, you may contact Air China directly at 1.800.986.1985 or 1.800.882.8122, Monday-Friday, 8:30am-5pm Pacific Time for assistance.  You may also call either toll free number for special meal requests (such as vegetarian meals).  Also since it is a 12+ hour flight, a good neck pillow and loose clothes will help keep you comfortable during the flight.
  • What if I am a vegetarian or allergic to certain foods?
       
    Simply state you wish to have vegetarian meals and/or what type of foods you are allergic to and we'll send the remarks to our partners in China to ensure the guides are aware of your dietary needs/restrictions. If you would like vegetarian meals on the plane, please contact Air China directly at the above toll free numbers.
  • How do I earn frequent flyer mileage with Air China?
       
    You need to enroll in the Air China Companion Club. Application forms are available at the Air China check-in counter with a temporary membership card attached. To ensure you are credited the proper mileage, don't forget to present your membership number upon check-in for each flight.
  • Air China is part of the Star Alliance program. What does that mean?
       
    The Star Alliance program allows customers to join the frequent flyer programs of member airlines and redeem miles across 19 different airlines, including Air China. So if you joined Air China’s Phoenix Miles program or United’s Miles Plus, you can use the miles on either one. Please visit The Star Alliance website for more information: http://www.staralliance.com/en/travellers/benefits/benefits_faqs.html

  • Can I earn Star Alliance mileage flying on Air China?
       

    No. Although Air China is currently a member of the Star Alliance, group tickets unfortunately DO NOT qualify for miles because it's the lowest class fare available on Air China. However, when you check into your Air China flights, please provide them with your membership number to build up your membership history.

  • What is the baggage allowance per person?
       
    According to Air China's policy, each passenger is restricted to one check-in bag and one carry-on bag. The check-in bag cannot exceed 62" nor can it weigh more than 44 pounds. The carry-on bag cannot exceed 45" nor can it weigh more than 10-15 pounds. A purse or camera bag is also allowed in addition to the carry-on per person. These restrictions are enforced by the domestic airlines while in China. If you join the 12-day Historic China tour, you do not have any domestic flights within China, but the public transportation companies (buses & trains) also restrict you to one check-in bag per person. However, instead of 44 lbs., you're allowed 50 lbs. On your way back to the U.S. from Shanghai (for all tours), each passenger is allowed two check-in bags plus one carry-on bag. The combined dimensions of the two check-in bags cannot exceed 107" and neither bag can exceed 62" or weigh more than 50 lbs. each. The carry-on restrictions remain the same throughout the trip. China Focus is not responsible for damaged, lost, stolen or any excess baggage fees incurred while on tour. Please consult Air China for fee amount. Any claims on damaged, lost or stolen baggage must be filed on the spot with the transportation company.
    A tip on how to measure your bag (do not measure wheels): Size Limit = Length (left to right) + Width/Depth (front to back) + Height (top to bottom). 
  • What forms of currency should I bring and is it necessary to exchange for Chinese currency ahead of time?
       
    No, it is not necessary to exchange for Chinese currency (Yuan) prior to arriving into China, as money can be easily exchanged at banks, hotels, and major shops in each city. The fee is also very minimal (1% or less). All currency exchange transactions require your passport as photo ID. Be sure to keep your receipt of each transaction for your records. Please be aware that ATM machines are available, but must be internationally link to draw money from your bank. At this time we do not know which ATM's will work and not work. Please bring cash and plan to use credit cards (Visa, Master Card or American Express) for major purchases. Currency must be fairly recent and crisp condition and must not have writiing on it. If it looks wore out, old or have writing  banks and vendors will reject it. Currently, $1 USD equals approximately $7 Yuan. Travelers checks have been increasingly difficult to cash at hotels, Chinese banks and other places that handle foreign currency exchanges. While they are still fine to use, make sure you have spare cash on hand until you find a bank or exchange market that accepts them.
  • Should I contact my bank or credit card company about my travel plans?
       
    Absolutely. Informing your bank and credit card companies about your plans will ensure continued service in China. Most financial institutes have automated cutoff systems when you make a purchase outside of your usual pattern. So please contact them before you depart. It's also a good idea to ask if they charge conversion fees for using your card overseas.
  • What is the best way to communicate with family and friends while in China?
       
    The most efficient and cost effective way to get in touch with family and friends while you are in China is by email. Most hotels (if not all) offer Internet access in their business centers at a very reasonable rate ($1-3 an hour). If you wish to speak to family members or friends by telephone, then it's best to email them your room number upon check-in at each hotel and have them call you because calling back to the U.S. from China can cost about $1 USD per minute plus connection fees. A list of all the hotel phone numbers and how to dial to China from the U.S. will be sent with your final package. Be sure to have your family and friends purchase a calling card ahead of time because they offer much better rates than most long distance carriers or using a home/mobile phone.
  • I plan to bring equipment (camera, laptop, etc.) that needs to be charged, do I need adapters and or converters?
       
    Yes, you will need both an adapter and a converter since China's electrical system operates on 220/240 volts. Most hotels have both two and three prong sockets that need specific adapters for use with U.S. made appliances. Therefore, it is advisable to bring your own electrical converters and adapter plugs. It's best to purchase a universal adapter kit, which includes several different adapters, so one is bound to work. The travel section of your nearest convenience store usually sells such a kit. Be sure it includes an adapter that says China or Asia on it. One place you can find the type I plug most common in mainland China is here: Mainland Plug. They also have the Hong Kong style plug adaptors Plug F and Plug C. *Please note we are not affiliated with this store, we are only providing examples of what to buy and encourage you to shop around.
  • Do devices convert the current automatically?
       
    That depends on the manufacturer of the device. Most electronic companies provide AC adapters that can handle electrical currents from 110 volts to 240 volt. Check the adapter and your manual to be sure. If the device can convert the current you will still need a plug adapter to fit the outlets in China.
  • Do any of the hotels provide a hair dryer in the room?
       
    Yes, most hotels (if not all) already have a hair dryer in each room. If not, you may request for one through housekeeping. The same would apply for an iron, but a curling iron for your hair is not available. You must bring an adapter and a converter for this item.
  • Do any of the hotels offer laundry services?
       
    Yes, all hotels offer laundry/dry-cleaning services and the prices are similar to U.S. hotel prices. Try to bring easy to clean clothes for long durations.
  • How do I request for a non-smoking room at all the hotels on my tour?
       
    We always request for a non-smoking room unless otherwise specified by you.
  • Can I drink water straight from the tap in China?
       
    No, never drink tap water in China because it is not potable. However, it is safe enough to rinse your mouth and shower with. Drinking water is provided in all of the hotel rooms plus bottled water is inexpensive and readily available to purchase throughout the trip.
  • Do I need a visa to enter China? How do I know if I need a single entry or a double entry visa?
       
    Yes, you must have a visa in order to enter China. If the tour you choose to join includes Hong Kong (Tour Code BH & YH), then you are required to have a double entry visa. The reason being that once you enter Hong Kong, you are considered departing Mainland China. Therefore, in order to continue on with the tour, you are required a second entry. All other tours only require a single entry visa. For more details, please see visa requirements.
  • What if I want to deviate from the tour?
       
    If you choose to deviate from the set itinerary on our tours, there will be a deviation fee for changing your date of departure and/or return. . . Please contact our office for more details.
  • What is considered a deviation?
       
    Here are some examples: 1) If you decide to extend your stay in China after any given tour, 2) If you decide to depart to China earlier than your scheduled tour departure date, 3) If you decide to only join the land portion of any given tour, 4) If you decide to use our air to fly home to San Francisco after visiting a destination outside of Mainland China arranged on your own (i.e. Philippines, India, Japan, Vietnam, Thailand, etc).
  • Do you offer land only packages?
       
    Yes we do, but please understand that transfers from the airport to the hotel in Beijing and from the hotel to the airport in Shanghai are not included unless you arrive and or depart at the same time as the group.
  • Do you sell air tickets or air and hotel packages only?
       
    No, unfortunately not. We only offer all-inclusive packages. You may purchase the full package and skip out on the tours; however, there is no price reduction on the tour fare.  
  • Can I depart earlier than the rest of my group or extend my stay in China after the tour?
       
    Yes, you may do either one or both. For information regarding the deviation costs and individual visa requirements, please contact our office.
  • Do you work with travel agents?
       
    Yes we do. For information regarding commission rates, please contact our office.
  • Will I get sick from the altitude in Lhasa, Tibet?
       

    Lhasa, Tibet has an altitude over 12,000 ft above sea level, that's 2.3 miles high. The results of being this high are thin levels of oxygen. This can cause the healthiest of people to feel winded, which is why we head straight to the hotel for rest upon landing. For those with health concerns, please check with your doctor before traveling to Tibet and make sure it's safe for you.

  • Are there oxygen bottles available for purchase in Tibet?
       
    Yes there are, but oxygen is not a cure for those with health concerns. Again, please check with your doctor before deciding to travel to Tibet.
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